OUR WARRANTY

All products come with a FREE 30-day replacement warranty from purchase. If your purchase is damaged, please contact us within 30 days of receiving your order. We will make sure all your problems are solved.

Return Criteria

If you received the wrong item, please contact us within 30 days of delivery. We will provide the correct items or a replacement For defective products, please take photos or video and email us at info@maternitycafe.com and  We will replace them immediately.

For custom-made products, the return will not be possible because of the custom nature of the product.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

RETURNS & REFUNDS

Our policy has a duration of 30 days. If 30 days have passed since your purchase, we are sorry we cannot offer you an exchange.

To obtain a replacement, proceed as follows: Products can only be returned if they are still in their original condition and packaging. Products used or damaged by the customer are not eligible for replacement. Products can only be returned if they have been damaged in transit.

Request your Return Authorization Number and by emailing us at info@maternitycafe.com with the detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
To ensure that your replacement reaches us, please use trackable mail service, we will not be responsible for lost or missing packages. 
Upon the receipt of your package, your products will be examined and a replacement will be sent ASAP.

Returns Charges

All returns are subject to a restocking charge equal to 30% (thirty per cent) of the Invoice

Returning shipping fees and other miscellaneous fees are the responsibility of the customer and will be deducted from the refund amount. 

You can always contact us for any return question at info@maternitycafe.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@maternitycafe.com

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed. We work hard with manufacturers to process your order quickly and efficiently so that you can receive your product as quickly as possible. Orders cannot be interrupted once placed. We process orders as soon as we receive them, so no cancellations are possible. If you forgot to add something to your order before ordering, please order the additional item separately. It will be shipped to you in a separate package and has its own unique order number and tracking link.

Invalid Reasons:

The buyer no longer wants the items. This is the most common example that we cannot recognize if we want to continue to provide excellent services. The buyer must ensure that he wishes to purchase the items before submitting an order, not after. After placing an order, the buyer enters into a legally binding contract with the seller for the purchase of all items in this order. Buyers found cheaper items elsewhere Buyers should make sure they are willing to pay the required prices before placing an order. After placing an order, the buyer enters into a legally binding contract with the seller for the purchase of all items in this order.

Maternity Cafe
Email: info@maternitycafe.com
Phone: (339) 218-8450

Customer Support Hours

Monday – Friday: 8:30 AM – 5:00 PM (PST)
Weekends: 9:30 AM – 6:00 PM (PST)

We respond to customer inquiries within 24 hours on business days.